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The Sales Machine scorecard

Every local business has the same five-part path from stranger to paid job. Answer ten honest questions and find out which part is costing you the most work.

1. Get seenHow do new customers find you right now?
1. Get seenHow does your Google Business Profile look?
2. Get chosenIf a stranger saw your website or Facebook page for five seconds, would they know why to pick you?
2. Get chosenWhat proof do people see before they contact you?
3. CaptureOn a phone, how easy is it to ask you for a quote or booking?
3. CaptureHow does your website hold up on a phone?
4. Follow upHow fast does a new enquiry hear back from you?
4. Follow upWhat happens to quotes that haven't been accepted?
5. RepeatHow do you get new Google reviews?
5. RepeatWhen did you last get in touch with past customers?

0 of 10 answered

The five parts

What the scorecard measures

A campaign is only as strong as its weakest part. More ad spend won't fix a leak further down the line.

1. Get seen

Are the right locals seeing you every week?

2. Get chosen

Why you and not the next business?

3. Capture

How easy is it to enquire right now?

4. Follow up

How fast do enquiries get a reply and a quote?

5. Repeat

Are reviews and referrals systematic?